For any questions concerning shipping prices please contact : contact@planetofperfume.com

Shipping Rate Calculator
time frame can be from 2 to 5 business days
Orders inside the United States:( (96% UPS transportation)
(Flate rate anywhere)
1 item:$8.75
2:item $12.75
3:item $16.75
4:item $20.75
5:item $24.75
5 to 20 items :$32.75

INTERNATIONAL SHIPPING : ( 100 % USPS Transportation priority express)
Time frame can be from 5 to 15 business days
(Flate rate anywhere)
1 item -$22.95
2 item -$25.95
3 item -$31.95
4 item -$37.95
5 item -$44.95
6 item -$54.95
7 item -$61.95
8 item -$69.95
9 item -$77.95
10 item -$86.95
Up to 15 :$114.95
Up to 20 :$148.95
Up to 25 :$182.95

A surcharge may varies when the item is a particularly big (gift set for exemple)
Le prix peut subir une surcharge en raison de certains articles particulierement gros(cofret cadeaux)par exemple.

Return Policy

In order to return merchandise, you must obtain an RMA number from our customer department.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise

Please return the merchandise to:
PlanetofPerfume.com
RETURNS DEPARTMENT
3960 W. Point Loma Blvd. #H217
San Diego, CA 92110

All returns must be shipped back to PlanetofPerfume.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by PlanetofPerfume.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to PlanetofPerfume.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

 

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Contact us at:
 - Toll free in the U.S. 1-888-372-4762
 - Outside the U.S. contact@planetofperfume.com

contact@planetofperfume.com

 

Claims

You must notify us within 15 days from the date of your order if you did not receive it.